Frequently Asked Questions

Genuinely, yes. We will never ask for a government ID, passport, selfie, proof of address, or any source-of-funds document — not when you start an order, not partway through, and not at any point after. Many platforms advertise no KYC but still freeze withdrawals once you exceed a threshold. That is deferred verification, not no-KYC. Our automated risk screening runs before an order is accepted. Once your order clears that check, it completes from start to finish without interruption — no compliance hold, no document request, no frozen Monero.

Any of our 60+ listed assets can be converted to XMR without any identity check. The most popular source assets are Bitcoin (BTC), Tether across all seven networks (ERC20, TRC20, BEP20, Arbitrum, Polygon, Solana, TON), Ethereum, USDC, Solana, BNB, XRP, Dogecoin, Cardano, Litecoin, Toncoin, TRON, DASH, Zcash, PEPE, Polygon, Arbitrum, Bitcoin Cash, and Sui. Check the widget for the full current list.

The minimum order size is the equivalent of $100 USD in whichever asset you are sending. The maximum is $282,100 USD equivalent per order. These limits are the same for every user worldwide — there is no premium tier that raises the ceiling in exchange for identity verification. The limits serve as a structural safeguard against large-scale abuse, not a barrier to legitimate trading.

Yes, and we actively support it. Traffic from Tor exit nodes and VPN servers goes through the same process as any other connection — no additional CAPTCHA, no rate limiting, no blocked access. If you want maximum anonymity, connecting through a privacy network adds a useful layer of protection on top of our application-level privacy. It is your choice, and we have built the platform to accommodate it.

The main variable is Bitcoin network congestion. Your BTC transaction needs 1 to 3 on-chain confirmations before our engine triggers the XMR output — which typically takes 10 to 30 minutes depending on current network activity and the fee you paid. Once the required confirmations are reached, the swap executes and Monero is dispatched immediately. Most BTC to XMR orders complete within 15 to 25 minutes from the moment you send.

Step one: select BTC as your send asset and XMR as your receive asset. Step two: paste your Monero wallet address — this is the only personal input the system ever requests. Step three: our engine generates a unique one-time Bitcoin deposit address for your order and locks your BTC/XMR rate for 30 minutes. Step four: send Bitcoin from any wallet to that deposit address. Step five: once the Bitcoin network confirms your transaction, the swap fires automatically and Monero arrives at your address. No human review occurs at any stage.

If the deposited amount falls below the minimum threshold shown on your order page, our engine will not trigger the swap. Contact support@robosats.exchange right away with your Order ID and the transaction hash (TXID). Always double-check the minimum BTC amount before you send — it is displayed clearly at order creation and varies with current Bitcoin price.

The 30-minute rate lock protects you from market volatility while your Bitcoin is in transit waiting for confirmations. If your BTC confirms within the window, you receive exactly the rate shown when you created the order. If your deposit confirms after the 30-minute window closes, the swap executes at the current market rate. Starting your Bitcoin transfer promptly after creating the order keeps you inside the lock window in almost all cases.

Only the mechanical data required to route your specific order: the one-time Bitcoin deposit address, your Monero destination address, the asset pair, the amount, and an order timestamp. This data exists in a temporary PHP session. Once your browser session ends, the connection between this session data and your device is permanently severed. We maintain no persistent user database and build no transaction history linked to any individual.

Bitcoin is a fully transparent ledger. Every transaction you have ever made is permanently visible and traceable on-chain. Chain-analysis tools, sold commercially to financial institutions, can reconstruct years of activity from a handful of addresses. Monero is built around the opposite assumption: Ring Confidential Transactions, stealth addresses, and Ring Signatures make all transaction details cryptographically hidden from outside observers. Converting BTC to XMR severs the on-chain link between your Bitcoin history and your Monero balance. This is why BTC to XMR is the most traded route on our platform by a wide margin.

Yes, with no verification required. USDT to XMR is our second-busiest route after BTC to XMR. We support USDT across seven networks: ERC20, TRC20, BEP20, Arbitrum, Polygon, Solana, and TON. Pick the network your USDT is on, enter your Monero address, and complete the swap. TRC20 is typically the fastest and cheapest option when converting stablecoins to Monero.

No. We do not provide wallets, maintain user balances, or hold private keys on anyone's behalf. Your Bitcoin is held at a one-time deposit address only for the brief period needed to confirm the transaction. Monero is sent directly from our routing infrastructure to your specified XMR address. There is no intermediate account balance and no custodial risk at any point.

Start by using a Bitcoin block explorer to verify your transaction is fully confirmed on-chain, not just broadcast. Also confirm your BTC was sent to the correct deposit address for your specific order, not one from a previous or different order. If your transaction shows the required confirmations and more than 30 minutes have passed, email support@robosats.exchange with your Order ID (format: ORD-XXXXXXXX) and your Bitcoin transaction hash (TXID). Our team resolves stuck orders quickly.

Sending an asset that does not match your order — for example, sending ETH to a BTC deposit address, or sending BTC on the BEP20 network to a native Bitcoin address — is a critical error that the automated engine cannot process by itself. Contact support immediately at support@robosats.exchange with your Order ID, the full transaction hash, and a clear description of what was sent and on which network. We attempt recovery on a best-effort basis. The sooner you report the issue, the better the outcome.